Last updated: 14 August 2026

MDB Builds ("we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect personal information when you visit our website, contact us, or use our building and construction services.

1. Who we are

MDB Builds is a UK-based building and construction business.

For the purposes of UK data protection legislation, MDB Builds is responsible for the personal information we collect and use.

If you have any questions about how we handle your personal information, you can contact us using the details provided at the end of this Privacy Policy.

2. Information we collect

We only collect personal information that is reasonably necessary to respond to enquiries and provide our services.

This may include:

Your name
Telephone number
Email address
Property or project address
Details of your enquiry
Details about building or construction work you are asking us to quote for or carry out
Information you provide to us during an ongoing project
Other information you voluntarily provide when communicating with us

We do not ask for unnecessary personal information.

Our website is primarily intended to provide information about MDB Builds and allow potential and existing customers to contact us.

3. How we use your information

We may use your personal information to:

Respond to enquiries
Provide quotations and estimates
Contact you about requested work
Arrange and carry out building or construction work
Communicate with you during an ongoing project
Manage our relationship with customers
Keep appropriate business records
Deal with queries or issues relating to completed work
Comply with legal and regulatory requirements

We will only use your personal information for purposes that are relevant to our business and your relationship with us.

We do not sell, rent or trade your personal information.

4. Lawful basis for using your information

UK data protection law requires us to have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on the following:

Contract or steps before entering into a contract

Where your information is needed to provide a quotation, arrange work, carry out work or communicate with you about a project.

Legitimate interests

Where processing is necessary for the reasonable running and administration of MDB Builds, provided that our legitimate interests do not override your rights and freedoms.

Legal obligation

Where we are required to use or retain information to comply with a legal or regulatory requirement.

Consent

Where we specifically ask for your consent to use your information for a particular purpose.

Where we rely on consent, you may withdraw that consent at any time.

5. Contacting MDB Builds

If you contact us through our website, email, telephone or another method, we may keep the information you provide so that we can respond to your enquiry.

If you become a customer, we may continue to use your contact details to communicate with you about your quotation, project, work being carried out, invoices, warranties or other matters directly relating to our services.

6. Sharing your information

We do not sell your personal information.

Where reasonably necessary, we may share relevant information with people or organisations involved in providing our services, such as:

Contractors or subcontractors working on your project
Tradespeople involved in carrying out work
Professional advisers
Accountants or financial service providers
IT, email, website hosting or other service providers
Government bodies, regulators or law-enforcement authorities where we are legally required to do so

We only share information where there is a legitimate business or legal reason to do so and will only provide information that is reasonably necessary.

7. Website hosting

Our website is hosted or provided through IONOS.

IONOS may process certain technical information in connection with providing website hosting and related services. The information processed can depend on the particular IONOS service and website features being used.

You can find further information about IONOS's own data protection practices on its website.

8. Cookies

Our website may use cookies or similar technologies that are necessary for the website to operate correctly.

We do not currently use Google Analytics or deliberately use advertising or behavioural tracking cookies on the website.

If non-essential cookies or tracking technologies are introduced in the future, we will update this Privacy Policy and, where required, provide an appropriate way for visitors to give or refuse consent.

You can also control cookies through your web browser settings.

9. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Information relating to customer enquiries may be kept for a reasonable period so that we can deal with follow-up enquiries or potential work.

Information relating to completed projects may be retained for longer where necessary for legitimate business purposes, accounting requirements, warranties, guarantees, legal claims or other legal obligations.

When information is no longer required, we will securely delete or dispose of it where reasonably practicable.

10. Keeping your information secure

We take reasonable steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

11. Your rights

Under UK data protection law, you may have rights including:

The right to know how we use your personal information
The right to request access to the personal information we hold about you
The right to ask us to correct inaccurate or incomplete information
The right to request deletion of your personal information in certain circumstances
The right to request restriction of processing in certain circumstances
The right to object to certain processing
The right to data portability in certain circumstances
The right to withdraw consent where we rely on consent as our lawful basis

These rights are subject to certain legal conditions and exemptions.